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FAQ for Windows Store
Note, this help is a description about complete function set of ATView3D / ATModel3D tool family. The app you purchased may not include all the features described here. Please read your app's product description for complete features supported by your app. If you like some features described here but couldn't find them in your app, please contact us or search ATView3D for more 3D apps developed by Afanche Technologies, Inc.
About 3D App
How to contact Afanche for tech support?
Please send email to firstname.lastname@example.org. When you contact us, please make sure you provide us a copy of purchase receipt and description about your device, OS version.
How to rotate 3D model?
For touch screen, just move 1 finger in 3D view. If you have a mouse, hold left mouse button and move in 3D view.
How to zoom 3D model?
For touch screen, move 2 fingers in 3D view. If you have a mouse, rotate middle mouse button (wheel) in 3D view.
How to pan 3D model?
For touch screen, move 2 fingers in 3D view. If you have a mouse, hold right mouse button and move in 3D view.
How to use the app to get accurate volume of 3D model?
Just tap "Model Info" menu button in 3D view, the app will display basic geometric dimensions of your 3D model together with volume and surface area information. In order to calculate accurate volume, your model must be a closed shape with no holes or openings. Ideally, there is only one single part in your model. If there are holes or other openings in your model, the volume calculation algorithm might not work well.
Does the app support zip file?
Yes. The app allows you to load 3D model from zip file directly. It is especially helpful when you are using formats which require multiple files to work together. For instance, if you are using obj format, you can zip 3D model, texture images and color mtl file all together and use the app to open it directly. You don't have to unzip the file first. This makes model management much easier.
Why I don't see the original color of my 3D model when I am using OBJ format?
OBJ format use a separate MTL file to store material related properties. When you use the app to open the OBJ file, the app is not allowed to open MTL file for the OBJ because of Windows security policy. The best way to solve the problem is to zip the obj file and mtl file into a single .ZIP file and use the app to open ZIP file directly.
Is iPhone, iPad or Android version of this app available?
Yes, it is available. Please search afanche or ATView3D at Apple AppStore or Google Play store. Or contact us if you have any problem to find our mobile version 3D apps.